FAQ
ORDERS
どのような配送方法が利用できますか?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.少なくとも、私たちは、自分の仕事は絶対に成功しなければならないと確信しています。すでに痛みが起こっており、非難され、喜びに満たされ、この痛みは消え去っています。
少なくとも、私たちは、自分の仕事は絶対に成功しなければならないと確信しています。非難されるべき行為に、あなたは苦しみます。
Can I modify my order after it’s been placed?
Unfortunately, once an order has been placed, it cannot be modified. However, if you need to change something, please reach out to us immediately, and we’ll do our best to assist.
How can I track my order?
After your order is processed, you will receive a confirmation email with a tracking number. Use this number to track your order via our carrier’s website.
ORDER CANCELLATION
オンラインでの購入は安全ですか?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.少なくとも、私たちは、自分の仕事に全力を尽くしてきました。
SHIPPING & DELIVERY
What shipping methods are available?
We offer 2 shipping methods: Standard and Economy.
You can choose your preferred method at checkout, and shipping costs will be calculated based on your location and selected speed. We partner with reliable carriers to ensure your order arrives safely and on time.
荷物が届くまでどのくらい時間がかかりますか?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.少なくとも、私たちは、自分の仕事に全力を尽くしてきました。
海外に発送できますか?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.少なくとも、私たちは、自分の仕事に全力を尽くしてきました。
RETURNS & EXCHANGES
What is your return and exchange policy?
We do not do returns or exchanges, unless you received a product different from the order or the product is defective.
Refunds will not be accepted in the case of returns without contacting us, or in the case of returns or cancellations due to refusal to receive.
If you receive a product that is different from what you ordered, or if there is a problem with the product, please contact us within 2 days of receiving the product. In this case, we will bear the return shipping fee.
We will check the condition of the product, and if we find any mistakes or defects, we will exchange the product if it is in stock, or issue a refund if it is out of stock.
Please note that even if the product is defective, we may refuse to exchange it if it cannot be judged as an "unused product" according to our standards.
I received a damaged product. What should I do?
Please contact info@gardensandseeds.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
Refer to our Returns & Exchanges policy for more info.
Are returns free?
Return shipping costs are the responsibility of the customer, but if you received a damaged or incorrect item, we’ll cover the return shipping.
PAYMENT
どのような支払い方法が利用できますか?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.少なくとも、私たちは、自分の仕事は絶対に成功しなければならないと確信しています。すでに痛みが起こっており、非難され、喜びに満たされ、この痛みは消え去っています。
When will I be charged for my order?
Your payment will be processed at the time your order is placed. You’ll receive a confirmation email with details of your purchase once your payment has been processed.