FAQ

Simply browse our products, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.

Unfortunately, once an order has been placed, it cannot be modified. However, if you need to change something, please reach out to us immediately, and we’ll do our best to assist.

After your order is processed, you will receive a confirmation email with a tracking number. Use this number to track your order via our carrier’s website.

Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.

Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our Terms of Use.

We offer 2 shipping methods: Standard and Economy.

You can choose your preferred method at checkout, and shipping costs will be calculated based on your location and selected speed. We partner with reliable carriers to ensure your order arrives safely and on time.

Standard shipping typically takes 3-4 business days.

Economy shipping takes 5-8 business days.

*Please note that handling time may take 1-10 business days.

We offer international shipping with available tracking capability through USPS First Class Mail International with a shipping time typically between 10-15 business days. 

We do not do returns or exchanges, unless you received a product different from the order or the product is defective.

Refunds will not be accepted in the case of returns without contacting us, or in the case of returns or cancellations due to refusal to receive.

If you receive a product that is different from what you ordered, or if there is a problem with the product, please contact us within 2 days of receiving the product. In this case, we will bear the return shipping fee.

We will check the condition of the product, and if we find any mistakes or defects, we will exchange the product if it is in stock, or issue a refund if it is out of stock.

Please note that even if the product is defective, we may refuse to exchange it if it cannot be judged as an "unused product" according to our standards.

Please contact info@gardensandseeds.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.

Refer to our Returns & Exchanges policy for more info.

Return shipping costs are the responsibility of the customer, but if you received a damaged or incorrect item, we’ll cover the return shipping.

We accept the following payment methods:

- Visa and Visa Debit

- Mastercard and Debit Mastercard

- American Express

- Discover (only for locations in United States, Canada, and United Kingdom)

- Diners Club (only for locations in United States, Canada, and United Kingdom)

- JCB (only for locations in United States, Canada, Australia, and New Zealand)

- Union Pay (only for locations in United States and Canada)

- eftpos (Australia only)

- Interac (Canada only)

Your payment will be processed at the time your order is placed. You’ll receive a confirmation email with details of your purchase once your payment has been processed.